My Straightline Racing experience
of Straightlineracing.co.uk

My advise is read and take note, this is a real experience and no facts have been altered, no slander is intended, only the truth of the matter.

I have never had cause to take such action against any company or individual though feel the time is right to make a stand !

This is a copy of the letter sent to the company, to which I am told that as it took me so long to install the motor I could get stuffed, putting it shortly, after the time taken by the company I believe I am allowed to take my time and do things properly, I even had to order a new box of enthusiasm to complete this installation.

Here is the letter I sent, you will see the problems I have experienced, please view the photo's at the bottom before entering within any dealings with the company, Forewarned is Forearmed!

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STRICTLY PRIVATE AND CONFIDENTIAL

Straightline Racing

To whom it may concern.

 

Firstly, I feel I must apologise for the duration of time it has taken to initiate this letter.  However, this incident was reported to the Credit Card Company Disputes Department in the first instance.

For the avoidance of any doubt, I will give a brief overview of the problems encountered to date.

1.      In November 2002, I requested a good quality Suzuki Bandit 1200cc Engine, manufactured no later than 1998 that had not been involved in any vehicle crash or otherwise.

2.      Upon receipt of this engine, sometime early 2003 I inspection the engine and found several noticeable and severe faults, a) the engine was covered with a thick oil sediment, I assume this was caused by the crack through the sump, b) all the exhaust bolts where snapped or sheared off in the exhaust header, c) there were fins missing from the integral fins that assist in the engine cooling, d) there was no clutch assembly where there should have been one, on further inspection inside the clutch housing there was a bolt partially  undone with a scratch mark on the casing indicating it had been tampered with, e) the side casings were sealed with silicon sealer with one being marked in white chalk R/O which I understand from a reputable motor cycle dealer this usually means “right off” and finally f) the wooden palette the engine was secured to was damaged due to the structure being inadequate for the weight of the engine, however the shipping company kindly placed another pallet underneath this one for extra stability.  The engines outer exterior arrived covered only by a cardboard box, somewhat lacking the robustness and weather resistant element one would expect.

3.      After lengthy conversations with Nick, he agreed that I could send the engine back and he would refund the postage (a postage refund was received after numerous phone calls).  Several months later a second engine turned up, which again had faults, these were almost livable with but not acceptable.  Faults that were immediately visible were, a) Oil covered engine, b) missing clutch pushpin, c) missing side casing gaskets and various scuffs and marks.

 

All of these I decided to overlook to save any further disruption as I could purchase the replacement parts needed with less frustration than trying to negotiate with Straightline Racing.

Once the faulty parts had been ordered and received, it was May 2004 before I could test the second engine.  With a motorcycle mechanic on hand the engine was installed in the bike and tested on the workbench, after a few key turns the motor fired, but only on two of the four cylinders, fresh oil discharged out of the Exhaust headers all over the workbench and the motor was immediately shut off.

As the internals of the engine can not be checked without a strip down and rebuild this was my first opportunity to see if it worked as claimed, it appears not.

The motor has clearly undergone cylinder porting and too much metal removed from the cylinder heads, hence causing engine oil to seep through in large quantities rendering the motor unusable. To correct this problem would require at the very least one new cylinder head, and thus far outweighs the cost of the engine.

Enclosed are pictures of the first engine, the second is not much better in appearance.

 

After several unfortunate dealings with your company, I now formally request a full refund of monies paid for the inadequate quality of motorcycle engine received.  That being the sum total of £750 + £70 Postage if settlement received in full by return, should any dispute ensue causing unnecessary delay then interest and compensation payments will be applied as advised at the appropriate levels.

The engine motor will remain in situ, mounted in the motorcycle frame.  I have remained very patent for over two years waiting for a working engine, along with countless hours away from my young family trying to sort out my transport.  Should Straightline racing require the engine to be returned they must arrange for a qualified mechanic to retrieve it from the motorcycle here in Guernsey and within my presence, (a suitable date and time convenient to both must be agreed once all monies have been received).

I trust Straightline Racing will action this request at their earliest convenience to avoid any further action or embarrassment for both parties.

Regards 


bandit motor casing.jpg
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bandit motor on arrival.jpg
bandit motor on arrival.jpg
bandit motor on arrival front.jpg
bandit motor on arrival front.jpg
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bandit motor on arrival front2.jpg
bandit motor on arrival packing.jpg
bandit motor on arrival packing.jpg
bandit motor on arrival2.jpg
bandit motor on arrival2.jpg
 

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